FAQ

Frequently Asked Questions

About the Hex Grip

What is the Hex Grip and how does it work?

The Hex Grip is a set of modular hexagonal traction pads that stick directly to your surfboard deck, replacing traditional surf wax. Each pad has a strong 3M-adhesive backing that bonds to your board. The textured surface gives you grip underfoot in all conditions — no reapplying, no melting, no mess.

Will it work on my board?

Yes. The Hex Grip works on shortboards, fish, longboards, funboards, soft tops, and skimboards. It can be applied to any smooth, clean fibreglass, epoxy, or foam surface. Do not apply over existing wax, oil, or textured finishes.

How do I apply it?

1. Thoroughly clean and dry your board (remove all wax residue first).
2. Use the included template to position your pads.
3. Peel the backing and press firmly onto the deck.
4. Press down the edges carefully.
5. Allow 8 hours before surfing for best adhesion.

Will it damage my board?

No. The adhesive is designed for board surfaces and will not damage the fibreglass or foam. To remove, gently warm the pad with a hairdryer and peel slowly from one edge.

What's the difference between Dotted and Speckled?

Both patterns provide the same level of grip — it's purely a visual choice. Dotted has a clean, minimal dot texture. Speckled has a more scattered, organic pattern. Both are available in Clear and Black.

How long will they last?

With proper installation and care, the Hex Grip pads are designed to last multiple seasons. Rinse with fresh water after each session and avoid prolonged exposure to extreme heat (e.g. leaving your board in a hot car).

Orders & Shipping

How long will my order take to arrive?

Orders are processed within 1–3 business days. Standard delivery takes 7–20 business days after dispatch. You'll receive a tracking number once your order has shipped.

How much does shipping cost?

Shipping is free on all Australian orders.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive an email with your tracking number. Allow 2–3 days after dispatch for the tracking to update.

Do you ship internationally?

We currently ship within Australia only. International shipping is something we're working on — stay tuned.

Returns & Refunds

What if I change my mind?

We accept change of mind returns within 30 days of delivery, provided the item is unused and in its original packaging. See our Returns Policy for full details.

What if my order arrives damaged or incorrect?

Contact us within 14 days at bailey.hightidesociety@gmail.com with a photo of the issue and your order number. We'll sort it out immediately.

Still have a question?

Reach out at bailey.hightidesociety@gmail.com and we'll get back to you within 1–2 business days.